Ellari Homes Pty Ltd (ABN 74 661 226 151)
Effective Date: 20 February 2026
Last Updated: 20 February 2026

Ellari Homes Pty Ltd (“Ellari Homes”, “we”, “us”, “our”) is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the Notifiable Data Breaches Scheme.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, as defined under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with us, our website, our Client Portal or our residential building services.

Our services are intended for individuals over 18 years of age.

Personal Information We Collect

We collect personal information reasonably necessary to provide residential building services and operate our business. This may include:

name, address, email and phone number
project and site information
plans, drawings, reports and documentation relating to your build
financial or payment information you provide to us
lender approvals or documentation provided for project administration
communications, preferences, feedback and file uploads
information submitted through our website or social media
website usage data collected through cookies and analytics

Financial information may include bank account or BSB details where required for project administration or refunds. We do not store payment card details directly, as payments are processed through secure third-party providers.

We may collect sensitive information (such as accessibility requirements or cultural design preferences) where relevant to your project and with your consent.

How We Collect Information

We collect personal information directly from you and, where necessary, from third parties involved in your project, including:

brokers, lenders or valuers
engineers, surveyors or consultants
councils, developers and authorities
building surveyors or inspectors
software providers and digital platforms

We also collect information through website forms, cookies, analytics tools and advertising technologies.

If you submit an enquiry but do not proceed with a contract, we may retain your information for a reasonable period for follow-up, internal record-keeping, risk management and business analysis purposes.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Use of Personal Information

We use personal information to:

respond to enquiries and assess projects
prepare designs, estimates and contract documentation
obtain permits and approvals
coordinate construction, trades and suppliers
manage communication and project updates
issue invoices and manage payments
comply with legal and regulatory obligations
administer and protect our business and systems
prevent fraud and manage risk
conduct internal research and service improvement
improve our services, website and customer experience

Marketing Communications

We may use your contact information to send newsletters, project updates, promotional offers or other marketing communications relating to our building services.

We will only send marketing communications where you have provided consent or would reasonably expect to receive such communications.

You may request at any time that we do not use or disclose your personal information for direct marketing purposes, and we will comply with your request.

You may opt out of marketing communications at any time by selecting “unsubscribe” in our emails or by contacting us directly. Opting out of marketing communications does not affect service-related communications regarding your project.

Client Portal

Ellari Homes utilises a secure third-party Client Portal platform (including InSimplify) to manage project documentation, communication, variations, scheduling and progress updates.

By using the Client Portal, you acknowledge that:

your personal information and project documents may be stored or processed within that platform

access is restricted to authorised personnel and service providers
the platform operates under its own privacy and security framework

We take reasonable steps to ensure that third-party providers engaged by us implement appropriate privacy safeguards.

Disclosure of Personal Information

We may disclose personal information where necessary to provide our services, including to:

consultants, subcontractors and suppliers
councils and regulatory authorities
financial institutions and valuers
legal, accounting or auditing professionals
cloud-based software and technology providers

Some service providers may store or access personal information overseas. We take reasonable steps to ensure appropriate safeguards are in place; however, overseas recipients may not be subject to Australian privacy laws.

Photography and Media

We may take photographs and videos during construction for documentation, compliance and project management purposes.

At handover, we may request written consent to use photographs or videos of you and your completed home for marketing, website, social media, publications,

brochures or promotional purposes.

Where individuals are identifiable, written consent will be obtained prior to publication.

Images that do not identify individuals may be used for marketing purposes.

Consent may be withdrawn at any time by contacting us.

Cookies, Website Analytics and Advertising

Our website uses cookies, analytics tools and advertising technologies to improve functionality, monitor website performance and understand how users interact with our website.

We may collect technical information such as:

IP address
device and browser type
operating system
referral source
pages viewed and navigation paths
date and time of visits

This information may be collected through cookies, analytics platforms (such as Google Analytics), advertising pixels (such as Meta Pixel), and other tracking technologies.

We may use third-party services to:

analyse website traffic and user behaviour
improve website performance and user experience
deliver relevant advertising across websites and social media platforms
measure the effectiveness of our advertising campaigns
support retargeting and conversion tracking activities

Where possible, information is used in aggregated or de-identified form.

You may disable cookies in your browser settings; however, certain website features may not function correctly.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including:

secure cloud-based systems
access controls and authentication measures
confidentiality obligations for staff and contractors

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Data Retention

We retain personal information for as long as required by law, including obligations arising under building legislation, statutory warranty periods and regulatory requirements.

When personal information is no longer required, we will securely destroy or de- identify it where appropriate.

Access and Correction

You may request access to or correction of your personal information by contacting privacy@ellarihomes.com.au.

We may require proof of identity and may decline requests where permitted by law.

Complaints

If you have concerns regarding privacy, please contact:

Privacy Officer
Ellari Homes Pty Ltd
24 Ovata Drive
Tullamarine VIC 3043
privacy@ellarihomes.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Updates

We may update this Privacy Policy from time to time. The current version will be published on our website.