Privacy Policy

Ellari Homes Pty Ltd (“we”, “us”, “Ellari”, “Ellari Homes”, “the Policy”) Privacy Policy

 

Background

Personal information is defined as information, or an opinion, in any form and whether true or not, about an individual whose identity is reasonably apparent or can reasonably be ascertained from the information or opinion.

Sensitive information encompasses information including health information and information about a person’s race, ethnicity, political opinion, religious and philosophical belief, sexual preferences, membership to a political association, professional or trade association or trade union, and criminal history.

In this Policy, we will refer to personal information and sensitive information collectively as personal information. Ellari Homes will not collect sensitive information about you unless you consent or unless we are required to by law.

Information we collect and how we use it

Ellari Homes only collects and handles personal information that is reasonably necessary to help us deliver our products and services. We also collect and handle personal information reasonably necessary for marketing, research, planning, and product development purposes. We collect personal information through various channels, including our website, social media channels, or over the telephone. We may also collect personal information provided by you if you enter a competition or reply to a survey conducted by or on behalf of Ellari Homes. We may also collect specific personal information if the law requires us to collect it or receive it from another source.

Ellari Homes may also obtain information using technologies such as cookies, tags, web beacons, and navigational data collection. While this information is generally not linked to your personal identity, Ellari Homes may use this information collected to understand your experience better and identify products or services that may be of interest to you.

 Depending on your interaction with us, the personal information we collect from you may include:

• Personal information that you provide when reviewing your eligibility for finance, such as contact details, financial information, employment, and current living conditions.
• Personal information that you provide when placing a deposit on a new home, including contact and financial details.
• Communication between you and Ellari Homes.
• Transactional information about your experience with our products and services.

The primary purpose for collecting your personal information is to assist in providing you with our products and services, to assist with communications, and for internal administrative purposes.

Ellari Homes may also use your personal information for direct marketing if it could be reasonably expected or you have provided consent. We may communicate news, promotional offers, or special events to you or use personal information for marketing, research, planning, and product development purposes.

Please note that if you have provided identifiers by the Australian Commonwealth Government, we will not use these identifiers to identify you further. We will not disclose this information to third parties outside of Ellari Homes and our related entities, except as stated in our Privacy Policy or as required by law.

Ellari Homes will take reasonable steps to ensure that you are aware of the purposes for which we collect and handle personal information at the time of collection.

You may visit our website, and social media channels or use a pseudonym if you wish. If you choose not to provide essential personal information, we may have to cease certain processes or decline your entry into a competition.

You have the right to remove your name from our mailing list at any time without penalty.

Unsolicited information

If we receive unsolicited personal information necessary for Ellari Homes’ functions or activities, it is deemed to have been collected the same as if it were solicited from the individual concerned.

The integrity of your information

Ellari Homes will use reasonable endeavours to ensure the personal information we collect and handle is accurate, up-to-date, complete, and relevant.

Where we collect personal information from the individual concerned or a reliable source, it is reasonable to regard the information as accurate, up-to-date, and complete.

Where and how your information is stored

Where we store your information depends on the product or service you have requested from Ellari Homes.

Ellari Homes takes reasonable precautions to protect personal information collected and stored by us. While we cannot guarantee that personal information will not be stolen or used without permission, we will not be responsible for any unauthorised access, disclosure, or use of your personal information.

Ellari Homes employees, related entities, and contractors only have access to your personal information to a level necessary for them to perform their duties. They are bound by our Privacy Policy and associated procedures.

In some instances, where required by law, Ellari Homes will retain physical and/or electronic copies of certain documentation for prescribed periods. Where personal information is no longer required, Ellari Homes destroys or de-identifies this information.

Ellari Homes reserves the right to retain some information in accordance with the Privacy Act 1988 and our Privacy Policy, to assist in the business’s development and meet reporting and auditing requirements.

Information sharing

Ellari Homes will only disclose personal information collected internally or to related entities or third-party organisations where disclosure is necessary to achieve the primary or direct marketing purpose. We do not sell, trade, or otherwise transfer your personal information to third-party organisations unless prescribed by our Privacy Policy or by the law.

Ellari Homes may disclose your personal information outside of Australia in limited circumstances, ensuring that recipients are subject to laws or contracts upholding privacy principles similar to the APPs.

How you can access, correct, or delete your personal information

Ellari Homes is happy to assist you with access to your personal information, subject to relevant exceptions. To maintain the security of your personal information, we may require you to prove your identity to us. The form of identification required will depend on the nature of the personal information you seek access to.

Due to the nature of some requests, Ellari Homes may require written submissions for auditing purposes. How Ellari Homes responds to your request will depend on various factors, including the nature of the information sought and any exemptions to disclosure.

We will give you access to the personal information in the manner requested if it is reasonable and practical to do so. Ellari Homes will not charge you for requesting to access personal information held by us. However, you may be liable for any costs associated with making the information sought available to you.

Ellari Homes reserves the right to deny or refuse access to personal information in accordance with the Privacy Act 1988.

If we deny access to personal information, we will provide a written response outlining the reasons behind our decision.

Should you wish to update or delete personal information, please contact our Privacy Officer at info@ellarihomes.com.au. We will make reasonable efforts to amend or delete the information as requested.

 If we deny or refuse to provide access or cannot update or delete your personal information, please refer to the Complaints procedure below.

Acceptance

By using or subscribing to our services or purchasing our products without written objection, you agree to Ellari Homes using your personal information in accordance with our Privacy Policy.

If you do not agree to our Privacy Policy, please immediately advise our Privacy Officer in writing. Ellari Homes may periodically amend our Privacy Policy in accordance with relevant laws. It is your responsibility to ensure you understand our current Privacy Policy.

Complaints

 If you have a complaint about this Policy or the way we have dealt with your personal information, please contact our Privacy Officer at info@ellarihomes.com.au. Once we receive your complaint, we will make all attempts to respond within a reasonable timeframe.

If you are not satisfied with how we have dealt with your complaint, you can make a complaint to the Office of the Australian Information Commissioner (“OAIC”) under the Privacy Act 1988. The procedure for making a complaint with the OAIC is located at http://www.oaic.gov.au/privacy/making-a-privacy-complaint.

 

Updates to our Privacy Policy

This Policy is effective from 20 December 2023.

Ellari Homes may amend this Policy at any time. If we do amend this Policy, the amended Policy will be available on our website at www.ellarihomes.com.au.

 

Further information

For more information on privacy in Australia, please visit the Australian Commonwealth Government’s, Australian Federal Privacy Commissioner’s website at www.privacy.gov.au.

For any questions or comments about our Privacy Policy, please contact our Privacy Officer:

Privacy Officer Ellari Homes Pty Ltd  46/53 Jutland Way, Epping VIC 3076 E: info@ellarihomes.com.au P: 03 5783 2531